Why Can't You Cancel/Pause a Subscription

Cant find the option to Cancel/Pause a Subscription? Don’t worry, here are the steps you need to follow to be able to pause and cancel any subscription.

Steps to Enable the Option to Cancel/Pause a Subscription

Step 1: Go to View Subscribers under My Subscribers.

Step 2: Click Refresh Subscriptions. This will update your subscriptions with the latest data and show you the available actions for each subscription.

Please note that if you have an extremely large number of subscriptions, this will take longer to complete.

Once the refresh is done, you will be able to see the option to pause or cancel a subscription for your subscribers.

Step 3: Now, your subscriber list will be updated and you can pause or cancel your subscriber’s subscription.

Want to know how to pause or cancel a subscription? Check out how you can do it on Subscribie and how you can refund a subscription.

Watch the Tutorial to Enable the Option to Cancel/Pause a Subscription

Watch the video

Last modified June 15, 2023: updating and optimising docs (6b83052b)