Pause a Subscriber's Subscription

Need to Pause Payments from a Customer? Learn how to Pause a Subscriber’s Subscription to stop charging a specific customer.

Learn to pause a customers subscription, this is useful if you only want to temperarly stop charging them.

Steps to Pause a Subscriber’s Subscription

Step 1:* Log into your Shop Dashboard.

Step 2:* Click on “Subscribers with Active Subscriptions” in the “Stats” section at the top of the dashboard.

Step 3:* Here, Navigate to the customer you would like to pause and select “Pause”.

To Unpause the Customer’s Subscription, select “Resume”.

And that’s it! You can now Pause and Resume Subscriptions!

Need to provide a customer a refund? Check out our guide on refunding a customer.

Video Tutorial for Pausing a Subscription

Watch the video

Last modified June 15, 2023: updating and optimising docs (6b83052b)