Charge Subscribers on an Ad-hoc Basis
Please Note, An ad hoc charge only applies to Subscribers who have Subscribed to at least one of your plans, which can be a regular plan (e.g. £10 a month) or a free trial. This is because Subscribie needs to obtain payment authorisation, which is done when they sign up for a plan. Free Plans do not require payment authorisation, so they cannot be used for ad hoc charges.
Steps to Charge Subscribers on an Ad-hoc Basis
Step 1: In your dashboard go to View Subscribers under My Subscribers.
Step 2: Select the Subscriber you would like to add an Ad Hoc charge to. Please note, An Ad Hoc Charge can only be charged to a customer that is subscribed to at least one of your plans.
Ad Hoc charges can not be charged to Free Subscribers (Subscribers who have subscribed to a free plan.)
Step 3: Click Charge Subscriber.
Step 4: Enter the amount you would like to charge the customer under Amount and add a description in the Description text box and click Charge Subscriber Now.
When Charging a customer, always add two extra Zeros at the end of the value. For instance, 2000 means 20.00, not 2000.00. This is a precautionary measure to prevent overcharging a customer.
You have now successfully created an Ad Hoc charge to your customer.
Need to refund a customer? Check out our guide on refunding a customer and pausing a customers subscription.